Welcome to Medihat! We are committed to providing premium office chairs and computer desks while delivering a secure, convenient, and enjoyable shopping experience. Below are answers to the questions we receive most frequently. If you need additional assistance, our customer support team is always happy to help.

What products does Medihat sell?

Medihat specializes in premium office chairs and computer desks designed to improve comfort, productivity, and style. Our collection features durable materials, modern designs, and practical solutions for home offices, corporate workspaces, and study areas.

Do you offer free shipping?

Yes. We proudly offer free standard shipping on all eligible orders delivered within the United States.

How long does order processing take?

Orders are typically processed within 1–2 business days after your payment has been successfully confirmed.

Orders placed on weekends or public holidays will begin processing on the next business day.

How long does shipping take?

After your order has been processed, standard shipping generally takes 5–7 business days, depending on your location within the United States.

Do you ship internationally?

At this time, Medihat ships only within the United States. We do not currently offer international shipping.

How can I track my order?

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number and a tracking link so you can easily monitor your package until it arrives.

Can I change or cancel my order?

Yes. If you need to change or cancel your order, please contact us as soon as possible.

Orders can only be modified or canceled before they enter processing or shipping. Once an order has shipped, changes or cancellations are no longer possible.

What payment methods do you accept?

We accept the following secure payment methods:

• Visa
• Mastercard
• American Express
• Stripe
• Apple Pay
• Google Pay

All payments are securely processed before your order is confirmed.

Is my payment information secure?

Absolutely. Every transaction is protected using SSL (Secure Socket Layer) encryption, and all payments are processed through trusted payment providers that comply with industry security standards.

What is your return policy?

We offer a 14-day return policy. If you are not completely satisfied with your purchase, you may request a return within 14 days of receiving your order, provided the item meets our return eligibility requirements.

Please review our Return & Refund Policy for complete details.

How long does it take to receive a refund?

After your returned item has been received, inspected, and approved, refunds are processed to your original payment method within 1–2 business days.

Please note that your financial institution may require additional time before the refund appears in your account.

What should I do if I receive a damaged or incorrect item?

If your order arrives damaged, defective, or incorrect, please contact our customer support team within 48 hours of delivery.

Include your order number along with clear photos of the product and packaging so we can quickly investigate and provide a replacement or another suitable resolution.

What happens if my package is delayed or lost?

Although most orders arrive on time, shipping delays can occasionally occur due to circumstances beyond our control.

If your package appears delayed or lost, please contact us. We will work directly with the shipping carrier to investigate and resolve the issue as quickly as possible.

Are product dimensions available?

Yes. Every product page includes detailed dimensions, specifications, and product descriptions to help you choose the right office chair or computer desk for your workspace.

If you need additional measurements or product information, our customer support team will be happy to assist you.

I didn’t receive my order confirmation email. What should I do?

Please check your spam, junk, or promotions folder first.

If you still cannot locate your confirmation email, contact our customer support team, and we will gladly resend it.

How quickly does customer support respond?

Our customer support team aims to respond to all inquiries within 1 business day during regular business hours.

Why should I choose Medihat?

At Medihat, customer satisfaction is our highest priority. We are committed to providing:

• Premium-quality office chairs and computer desks
• Durable materials and modern designs
• Free shipping within the United States
• Secure online payment processing
• Fast order processing and reliable delivery
• Easy 14-day returns
• Friendly and responsive customer support
• A safe, trustworthy, and customer-focused shopping experience

We are dedicated to helping you create a comfortable, productive, and stylish workspace with furniture you can rely on.

Contact Us

If you have any questions or need assistance, our customer support team is here to help.

Phone: +1 (575) 257-4014

Email: support@medihat.com

Business Hours: Monday–Friday, 9:00 AM–7:00 PM (USA Time)

Address:
721 Mechem Dr
Ruidoso, NM 88345
United States

Thank you for choosing Medihat. We appreciate your trust and look forward to providing you with premium office chairs and computer desks backed by exceptional customer service.